• Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.
    • All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable.
    • We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.
    • If you have received the damaged product or wrong product, please send it back to us with your order no. After sending the product back to us, & delivered to us we shall send you a fresh piece.
    • There are some items that are Made to order which are not eligible for returns. The return and exchange policy for such product is clearly mentioned on the product page.

     

      • CANCELLATIONS AND EXCHANGES

        • What is the Exchange policy on Awety?
        As a company policy we do not provide refund/return on any product once sold. Once the The Awety pieces are sold they can be exchanged for replacement in a bigger or a smaller size (provided the aforementioned terms and conditions are met). We do issue a credit note for our customers, only when the desired size of the product is not in stock. If the product is eligible for size exchange, you may write to us at return@Awety.com strictly within 48 hours of delivery to request an exchange. Once acknowledged by the team, please send the product back to us yourself, we do not have reverse pickup facility. Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. The Awety will not be responsible for any lost shipment. We do only size exchange once for all orders, items once sold are not taken back. The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail (We do not have reverse pick up facility ), as any returned items that is not received by Awety.com will be treated as not returned. Please note that the goods are your responsibility until they are returned to Awety.com on the following address:
        Address for the Exchange:

        PLOT NO.-59 B, RUXMANI NAGER, PUNA GAM,CHORAYASI, Surat, Gujarat, 395010 

        Phone no : +91 81453 15076

         

        1. Purchase made during SALE are not eligible for any kind of return or exchange.
        2. Exchange can be done within 10 days for the date of delivery
        3. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
        4. Please mention your name, address, number, email and order id on the parcel along with the size needed.
        5. Please do note, that exchange is allowed once per order.
        6. Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the shipping/COD cost of to & fro). Store credit equaling the amount of the exchanged product minus the shipping/COD cost of to & fro with a validity of 20 days from the date of receipt of store credit. The cost of shipping to & fro (reverse pickup as well as shipping charges) for the product is to be borne by you.

        • How will I receive the credit for my money when desired size of the exchange product is not available?
        The credit note will be emailed to you, which you can use in next 20 days on the Awety.com website. Please make sure that you use the credit in one go.

        Can I exchange a part of my order?
        Yes. You can exchange any products that are eligible for exchange within 48 hours of delivery. Please do note there are some items that are not returnable or exchangeable.

        • My garment does not fit me. What can I do?
        If the product does not fit and you would like a new size, please request for a size exchange with the customer service team within 48 hours of receiving the product. Our team will try its best to help you for any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to get credit note to buy something else.

        • Why my exchange is not accepted?
        • We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
        • Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering. You can also call us to know more details about the product if needed.
        • Our products are made and handled by human hands involving various processes.There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
        • 10-12% Colour difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.
        • Exchange/Return not accepted if the product is washed and worn.
        • All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable.
        • (Exchanges should be done within a week of delivery)
        • The customers might have to send the product themselves to our warehouse in case of unavailability of pickup in your area or for urgent orders.

        PLOT NO.-59 B, RUXMANI NAGER, PUNA GAM,CHORAYASI, Surat, Gujarat, 395010 

        Phone no : +91 81453 15076


        • Which countries does The Awety ship to?

                 The Awety ships to Only In India, We do not ship internationally.


        How long will it take for my order to reach me?

        From the time of shipping – it will take about 4-7 days for your domestic orders to reach you.